Understanding the product's functionalities from documents and dialogues with developers & business stakeholders

Exploratory participant observations to identify different contexts of the problem & different user behaviours

Consolidated insights into core user types and maps of their relationships with each other

Storyboarded and paper-prototyped competing solutions to arrive at core principles of the UX direction

Translated the UX direction into fragments of high-fidelity design

Expanded the UI fragments into a design system defining patterns for use of containers, colour, type, iconography

Assembled the product's various screens in forms of UX flows

Conducted usability tests of different user flows on UserTesting.com

Iterated on the design based on testing insights

Resolved developers' concerns and prepared the designs for handover